Ordering and Returns Faqs
Ordering & Returns Faqs
Most everything was Mystic March is made-to-order. We can usually get your order finished and on the way within a week, but at certain times of the year it can take longer to get your package shipped. Let us know if your order contains a gift or if you have a hard deadline and we will try our best to meet it.
We are happy to exchange or accept a return of unworn, new condition items from your order within 30 days of it arriving in your mailbox. (Custom Designs, Collaborations and Clearance items are sold as Final Sale, and there are no returns or exchanges for those items.) It is as easy as packing it up and sending it back. Send us an email with your exchange or refund request details and we will begin processing that as soon as we receive your item back.
Our returns address:
Mystic March
9526 Rich Hatchet Road
Huntersville, NC 28078
ABOUT RETURNS AND FREE SHIPPING: If your order received free shipping and if the adjusted order total is under our free shipping threshold of $70 when the returns are processed then there will be a $7 charge applied to the refund balance.
Damaged Items: Darn! So sorry about that! If your order came with a hole, tear or smudge, let us know and we will make it right.
Items arranged for return within 30 days of delivery will receive your preference of a refund or credit towards future purchases. Sorry - there are no returns after 30 days from delivery.
(Exceptions to our 30 day return policy are gift orders. If a giftee needs to make an exchange we will take great care of them.)
We source our apparel items from several makers so fit and sizing can be a little different between our tops and tees. On each apparel item page we provide sizing and measurement details, along with a short description of the fit and fabric. We also include photos on a model to show fit.
USA / Domestic Orders
Shipping for all orders in the US and US territories is $7 for orders under $70 and free for orders over $70. US orders will be shipped via US Postal Service. We will send you a tracking number once your order is on the way.
INTERNATIONAL
The shipping cost for orders outside the United States is calculated at checkout and is based on USPS First Class International rates. Free shipping on orders over $70.
We ship all international orders by US Postal Service First-Class Mail International. Packages are generally delivered in 10-14 days, but could take up to 4-8 weeks due to customs clearance and other factors. Expedited international shipping may be available for an additional charge. Please contact us for more information.
To see where we can send things refer to the menu of countries listed on the checkout page. If you do not see your country on the list, or if you have any questions please contact us.
Please be aware that when placing an order to be shipped outside the United States you may be subject to Customs charges on receiving your package. You will be responsible for your country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you.
Deliveries to Canada! You can calculate duties and taxes on imports from the US at this link.
Please contact the postal service in your country for information about cutoms, duties and taxes.
If you have any other questions please contact us.
To apply gift certificates and/or discount codes to your order just go to the checkout page and enter the number or code in the appropriate field. If you have any trouble please reach out by email for assistance.